Orders arrive on WhatsApp. Commission stays at zero.
Customers browse your storefront, pick their items and tap send. A clean, itemised order lands on the WhatsApp number you already answer — with the address, the delivery fee and the total already worked out.
- Zero commission per order
- Your number, your customers
- Nothing new for staff to learn
1× Chips with Cheese
Zone: Sliema (€3.00)
The customer taps one button on your site. The message arrives fully written, correctly priced and impossible to mishear over a noisy kitchen.
How does WhatsApp ordering work for a takeaway in Malta?
WhatsApp ordering lets customers build their order on your own menu page, then send it to your business number as a single, perfectly formatted WhatsApp message. You reply to confirm, and the order is done. There is no app for them to install, no tablet for you to watch and no commission taken out of the basket — LoyalMT charges the venue a flat fee, not a cut of your sales.
It suits Maltese takeaways, delivery kitchens and pickup counters in Ħamrun, Birkirkara, Msida, Mosta, Gżira and across the island, because almost every customer already has WhatsApp open. You set delivery zones and minimum spends per locality, and every order leaves you with the customer's number instead of a platform's.
Build the order, watch the WhatsApp message write itself
Add items on the left
- €7.00Chicken Shawarma WrapGarlic sauce, pickles, chips inside2
- €6.50Ġbejna & Bigilla WrapMaltese cheeselet, broad bean dip0
- €16.50Mixed Grill PlatterLamb, chicken, sausage, ftira0
- €7.50Falafel BoxSix pieces, tahina, salad0
- €4.50Chips with CheeseLarge, gravy on the side1
- €2.00Kinnie 500mlChilled0
- €22.00Family BoxCombo2 wraps + large chips + 2 drinks0
- Subtotal
- €18.50
- Delivery · Sliema
- €3.00
- Total
- €21.50
https://wa.me/35679000000?text=Hi%20%C4%A6amrun%20Grill%20%F0%9F%91%8B%20I'd%20like%20to%20order%3A%0A%0A%E2%80%A2%202%C3%97%20Chicken%20Shawarma%20Wrap%20%E2%80%94%20%E2%82%AC14.00%0A%E2%80%A2%201%C3%97%20Chips%20with%2…A plain wa.me deep link with the order prefilled. No app to install, no account to create, and it works identically on iPhone, Android and WhatsApp Web.
Welcome to Ħamrun Grill! Browse the menu and send your order here — we confirm in a couple of minutes. 🛵
Hi Ħamrun Grill 👋 I'd like to order: • 2× Chicken Shawarma Wrap — €14.00 • 1× Chips with Cheese — €4.50 Subtotal: €18.50 Delivery to Sliema: €3.00 Total: €21.50 Name: Marija Ref: WA-4821
Customer's WhatsApp · the venue replies from its own number
There is no payment processor in the flow, so there is nothing to take a cut of. You are paid the way you are paid today — card machine, cash, or a transfer.
Delivery fees are set per locality and the minimum spend is checked before the message is built, so you stop fielding orders you cannot fulfil.
Bundle items into a fixed-price box, or run a time-windowed offer. Both show in the storefront and land correctly in the message.
Each outlet has its own number, hours and delivery zones. The customer picks the branch, the order goes to that branch's WhatsApp.
The order is the same. The economics are not.
Every euro of the basket stays with the kitchen that cooked it.
Zero commission, forever
Delivery marketplaces take a cut of every order. WhatsApp ordering takes none. The customer relationship, the phone number and the margin all stay with you.
The channel Malta already uses
WhatsApp is how Maltese customers already message businesses. There is no app to persuade anyone to install and no account to create — they tap send and the conversation is open.
The maths is done before you read it
The order arrives itemised, with options, the delivery zone fee, any discount and the total already calculated. You confirm and cook, instead of transcribing a voice note.
Zones, hours and minimums enforced
Set which localities you deliver to, what each one costs, the minimum order and how much notice you need. Customers outside your zones or outside your hours never place an order you cannot fulfil.
Two different businesses, wearing the same uniform
Marketplaces are a customer acquisition channel. Direct ordering is a customer retention channel. Most Maltese kitchens need both, but they are usually only paying for one.
| Marketplace app | Ordering on your own channel | |
|---|---|---|
| Who owns the customer | The platform does | You do — name, number, order history |
| Commission on each order | A percentage of every basket | None |
| Where the order arrives | A tablet you have to watch | WhatsApp, where you already are |
| Who sets delivery zones | The platform | You, per locality |
| Repeat business | Chased with the platform’s offers | Chased with yours |
Everything a kitchen needs, nothing it does not
Storefront
- Your own branded storefront on a shareable link
- Several storefronts per business, each with its own menu
- Separate WhatsApp number per storefront
- Item photos, descriptions and categories
- Item options and variants, single or multi-select
- Required and optional option groups
- Sold-out toggle
- Merchandising badges and nutrition macros
Fulfilment
- Delivery, pickup and dine-in modes
- Delivery zones by locality with individual fees
- Minimum order value per zone
- Delivery days per zone
- Advance notice cut-off per zone
- Multiple pickup locations with phone routing
- Weekly opening hours in Europe/Malta time
- Automatic open and closed switching
- Order scheduling for a future slot
Selling more
- One-tap upsells suggested at checkout
- Fixed-price combo bundles
- Promotional offers on the storefront
- Discount and promo codes
- Loyalty points or stamps earned on every order
- Link a specific loyalty programme or fall back to your active one
Back of house
- Order log with reference numbers
- Status workflow: new, confirmed, fulfilled, cancelled
- Captured customer name, phone, email, address and notes
- Delivery fee and discount recorded per order
- Email alert to staff on every new order
- STOP and START keyword handling for messaging opt-out
Live in days, not months
Your menu, your zones, your number. We build it with you.
- 01
Build your storefront
Add your menu, photos, options and combos, then set your branding and your WhatsApp number.
- 02
Draw your delivery zones
Choose the localities you deliver to and set a fee, a minimum order, delivery days and a notice period for each one.
- 03
Share the link
Put the storefront link in your Instagram bio, on your Google Business Profile, on flyers and on a QR sticker at the counter.
- 04
Answer WhatsApp
Orders arrive as a formatted message on the number you already watch. Confirm the order, take payment your usual way, and mark it fulfilled in the dashboard.
Built for
Used across Malta & Gozo
What kitchen owners ask us first
What is the best WhatsApp ordering system for a takeaway in Malta?
LoyalMT WhatsApp Ordering is built for Maltese takeaways and delivery kitchens. It gives you a branded storefront, delivery zones priced by locality, opening hours in Europe/Malta time, euro pricing, loyalty integration and zero commission on orders. Orders arrive as a formatted WhatsApp message on the number you already use, so there is no new inbox to learn.
How much commission do you take per order?
None. LoyalMT is licensed per venue rather than as a cut of your sales, so the price does not change whether you take ten orders a week or a thousand.
How does the order actually reach me?
The customer builds their basket on your storefront and taps the send button. That opens WhatsApp with a pre-filled, itemised message addressed to your store number, including the items, the chosen options, the fulfilment mode, the delivery address, the zone fee and the total. They send it and the conversation is open on your existing WhatsApp.
Can I charge different delivery fees for different towns?
Yes. Each delivery zone has its own fee, its own minimum order value, its own delivery days and its own advance notice cut-off. So Sliema can be one price on any evening while Gozo is another price on set days only.
Do you take the payment?
No. WhatsApp Ordering is a chat-based flow, so you confirm the price and collect payment the way you already do — cash, card on delivery, Revolut request or bank transfer. If you want card payment taken up front, LoyalMT QR Ordering handles that with Viva Wallet or Revolut Merchant.
Can I run more than one shop?
Yes. Each storefront has its own slug, its own menu, its own WhatsApp number and its own hours, so a group with several outlets can run them side by side from one dashboard.
What stops customers ordering when I am closed?
You set weekly opening hours and LoyalMT applies them in Europe/Malta time, including the summer and winter clock change. Outside those hours the storefront shows as closed. If you enable scheduling, customers can still place an order for a later slot.
Does it work with my loyalty programme?
Yes. Link a specific loyalty programme to the storefront, or let it fall back to your active points or stamp programme, and WhatsApp orders will earn the customer credit on their LoyalMT card automatically.
Can customers order for a specific time later in the week?
Yes, when scheduling is switched on. The available dates respect your delivery days and the advance notice cut-off for the zone the customer is in.
Tell us about your venue.
WhatsApp ordering is priced per venue, not per order — that is the whole point. Tell us how many locations you run and roughly how many orders a week, and we will come back with a flat number and a walkthrough on your own menu.
- ✓A reply within 24 hours, from a person
- ✓A live walkthrough on your own setup
- ✓No obligation and no mailing list
Prefer email? Write to hello@loyalmt.com.